Cloudyea agrees to provide all the following hosting services:
- Help set up a cloud hosting environment and offer 24/7 support to customers on all hosting related services.
- Respond to customer emails/calls/live chat in regard to issues that may arise with services provided.
- Migration services to help move your website from an existing hosting provider to ours.
Where relevant, you agree to share relevant details to enable us to provide the best services to you. We make sure to offer you the best hosting services at a guaranteed 99.9% Uptime SLA.
Plans and Price
Cloudyea reserves the right to change pricing terms on any accounts and plans/services at any time. New accounts for current customers are subject to the current fees at the time the new account is opened.
All accounts are set up on a pre-pay basis. It is the customer's responsibility to inform Cloudyea of changes in credit card type, PayPal email address or expiration date to their credit card. Credit card accounts are
billed once monthly. If your credit card is declined, you will have seven days to make the payment, after these seven days, your services will be placed on hold until services are paid for.
Cloudyea offers a satisfaction guarantee on all our hosting services. If you are not completely satisfied with our services within the first 7 days of using our service, you will be given a 100% refund of the amount
paid for that service.
Cancellation of the service has to be made by emailing sales for authorization purposes and not by informing it on live chat or any of our IM (Instant Messengers). You reserve the right to cancel the service for any reason
with prior notice.
If you are not satisfied with our hosting service, you can cancel it within the first 30 days of the purchase. A prorated refund upon request will be given based on the hosting plan that you have purchased. Under no circumstances
can the refund exceed the amount you already paid for the service. Refunds may take up to 10 days from the time the refund is requested for processing.
Fair Use Policy (FUP)
We give prior importance to the quality of work we do. We cannot compromise the quality of service we offer to our customers because of a single customer’s high workload. Any customer is found using an amount of monthly
bandwidth or disk space that is excessive in comparison to the average usage made by other customers on the platform, at our sole discretion, we reserve the right to request you for an upgrade in the solution or to
improve your website efficiency.
Acceptable Use Policy (AUP)
Abusive material against Cloudyea's employees will not be permitted. Harassment and using abusive words through phone, e-mail, chat or any other means of electronic communications is prohibited. Cloudyea reserves
the right to, without notice, suspend or terminate the user’s account for any serious AUP violations.
We value the effort of making a business successful and the continued handwork of several years. We have a very good reputation among hosting companies around the globe and are trying our maximum to retain that goodwill
with utmost care. And so, we do not tolerate the posting of negative feedback about Cloudyea on any public forum before making use of our hosting services. We have the utmost respect for all of our clients and do
anything and everything possible to keep all of our clients satisfied. All we ask is to discuss the issue that you faced with Cloudyea in the Quality/Escalation Department before going to any public forums. We would
like to maintain transparency in our operations and we have always tried our level best to provide the extra mile to customers.
We offer migration services to help move your website from an existing provider to ours. We will take complete responsibility to move your website and associated data to our environment securely and smoothly. We do not
guarantee any particular timeframe for the migration, however, we ensure to offer a seamless and 100% successful transition.
Change in Hosting Environment
We reserve the right to make changes to your hosting environment without affecting your use of the environment and its performance. The changes will be made in the event of any
- change in laws or regulatory requirements
- To address a security threat or to improve performance
- To change between location in case of a server location being shut down or unavailable
We don't guarantee the complete protection of your website from a DDOS attack. To have complete protection, it is advised to purchase a service from third-party service providers such as Cloudflare.
We guarantee to offer 99.9% uptime for the hosting service we provide. Our support executives will work round-the-clock to assist our customers and ensure to keep your website live and running 24/7.
From time to time, the Disclosing Party may disclose Confidential Information to the Receiving Party. The Receiving Party will: (a) limit disclosure of any Confidential Information to its directors, officers, employees, agents or representatives (collectively
“Representatives”) who have a need to know such Confidential Information in connection with the current or contemplated business relationship between the parties to which this Agreement relates, and only for that purpose;
(b) advise its Representatives of the proprietary nature of the Confidential Information and of the obligations set forth in this Agreement and require such Representatives to keep the Confidential Information confidential;
(c) shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by it in safeguarding its own confidential information; and (d) not disclose
any Confidential Information received by it to any third parties (except as otherwise provided for herein).
By subscribing to and/or utilizing our services, you agree to accept, comply, and understand all of our ‘Terms of Service and Policies’ in full.